Good Governance

Parishkara Vedika

  • Real Time Governance has established Parishkara Vedika:1100 - a first of its kind grievance redressal call centre and communication platform
  • It has 750 desks manned by 2000 personnel round the clock in three shifts
  • Through this, citizens can register any kind of grievance by dialling 1100
  • The call centre has a calling capacity of making 30 Lac calls per day including IVRS calls
  • Complaints from dog menace, drinking water issues, unavailability of quality seeds to request for a new ration card can be reported through a phone call to the toll free number 1100

AP CM Connect

  • Several apps have been launched by RTG with the objective of active engagement of citizens
  • Each app aims to provide a platform for two way communication between the Citizen and the Government
  • The people of Andhra Pradesh can now directly connect with the Chief Minister by downloading Kaizala, a free app developed by Microsoft, and air their grievances and give suggestions on governance.
  • Launching the Connect-CM app at Amaravati on Friday, Chief Minister said he wanted active involvement and participation of the public in the process of governance.
  • Earlier, he said, the Kaizala app had been used during the Krishna pushkar. He said technology should be leveraged to provide good governance


  • Portal for people to report grievances using Aadhar and give suggestions
  • After registering grievance, citizens can also track the progress of their application through a toll-free number 1100/1800-425-4440
  • An acknowledgement will be received via SMS or e-mail upon the registration of a grievance
  • Meekosam also provides an option to classify complaints
  • The grievance will be escalated to higher authorities if not addressed within a certain time-frame


  • Microsoft Kaizala is a mobile app and service designed for large group communications and work management
  • Kaizala makes it easy to connect and coordinate work with your entire value chain, including field employees, vendors, partners, and customers wherever they are
  • With Kaizala one can efficiently assign and track tasks or collect data with individuals or large groups even if they’re not within the organisation

Social Media

  • Social media platforms like Twitter, Facebook, Instagram and LinkedIn are used extensively to reach the people
  • Awareness about government campaigns, schemes and initiatives is spread effectively
  • Weather forecast and alerts in case of natural calamity are easily sent out to a large number of people, helping reduce the number of injuries and casualties

Print and Electronic Media

  • RTGS as part of its events and incidents monitoring activity, helps in quick resolution of an event or an incident in any part of the State
  • RTG constantly monitors all major incidents in the State and responds with institutional support in case of a distress or an emergency situation
  • Support services, communication, expert solutions, etc are immediately provided so that the incident in resolved swiftly
  • The alert management system constantly monitors all print, electronic and digital media for any untoward incident in AP